DAY 1
8:30 — Tech Summit Kick-Off
(Jeff Civillico / Las Vegas Headliner, Jeff Civillico Inc.)
Embracing our “virtual first” environment, the 2021 fully online Tech Summit will start with a literal “bang!” High energy comedy at its finest will set the virtual stage for day one of our 7th annual symposium!
8:45 — IT Strategy
(Jo Abernathy / CIO, Blue Cross NC)
Highly anticipated each year, Jo Abernathy shares her vision and sets a strategic direction for the IT organization.
9:04 — Spark Sessions
• Digital Tools for Behavioral Change
(Aline Holzwarth / Applied Behavioral Scientist, Pattern Health & Dan Ariely's Center for Advanced Hindsight at Duke University)
• Reinventing What's Possible with Data Warehousing
(Jesse Cugliotta / Global Head of Healthcare & Life Sciences, Snowflake)
• Delivering Optimal Member Experiences through a Strong Digital Strategy
(Ralph Perrine / Director, IT Strategy and Transformation, Blue Cross NC | Emily Brannen / VP, Digital Strategy, Blue Cross NC | Lyndsey Wooten / Head of Customer Experience, Blue Cross NC)
• Digital Equity in Healthcare
(Leslie Boney / Director, Institute for Emerging Issues, NC State University | Maggie Woods / Director, BAND-NC, NC State University)
10:10 — Break
10:45 — KEYNOTE
Upstream: The Quest to Solve Problems Before They Happen
(Dan Heath / author)
How many problems in our lives are we tolerating simply because we’ve forgotten that we can fix them? So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, and doctors treat patients with chronic diseases, and call-center reps address customer complaints. But crime and chronic disease and customer complaints are preventable! So why do our efforts skew so heavily toward reaction rather than prevention? In this session, we will explore the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst and how to break the cycle.
11:45 — Day 1 Wrap-up / Final Announcements
12:00 — Have a Great Day!
DAY 2
8:30 – Everyday Mindfulness: From Chaos to Calm in a Crazy World
(Holly Duckworth, CAE, CMP, CWMF / Founder, Leadership Solutions International)
The stress of living today requires us to have stress reduction and focus techniques. Science has proven that mindfulness-based stress reduction is reducing health care costs and improving productivity and happiness. Mindfulness teaches you how to be fully present in each experience to become your best self. This session teaches you applied mindfulness practices you can do at your desk, in your car, everywhere you go.
8:45 – AI in Healthcare Panel
(Michael Levy / CEO, Digital Health Institute for Transformation | Mitch Quinn, AI Applied Research Scientist, Blue Cross NC | Roberto Sicconi / CTO, Infermedica | Mert Aral / Head of R&D, Huma | Sheila Stallings, MD / Medical Director, Blue Cross NC)
Join this panel of global AI leaders who are looking to aggregate and leverage health data to predict health care events. Deep analytics are already benefiting insurance, healthcare and pharmaceutical companies today by providing increased efficiency, improved patient flow, and reduced costs by combining the power of algorithms, the experience of clinicians, and the expanding sources of actionable data.
9:30 – Tech Olympics
10:30 – Break
11:00 – Spark Sessions
• Equitable Design Practices for Healthcare Teams
(Félix Manuel Chinea, MD / DEI and Belonging, Doximity)
• Personalize Membership Journey Using AWS Pinpoint/Lex
(Sanford “Sam” Coker / Worldwide Technical Lead for Healthcare, Amazon Web Services)
• The Anatomy of a Ransomware Attack: Proactive Steps You Should Take Now from an Actual Case Study
(Chris Furtick, CISSP / Director of Security Engineering and Incident Response, Fortalice Solutions)
